Delivery Information

DELIVERY

To ensure prompt and timely delivery, the customer will be contacted at least 30 minutes before delivery.

In the event that you are not at home or the specified location for order delivery, the driver will wait at the address mentioned for 10 minutes with your ordered products.

Inability to establish contact during that time will prompt him to depart, and you must contact the customer support team.

In case our distribution department is unable to reach the customer within 48 hours of placing the order; it will automatically be deemed canceled.

INTERNATIONAL ORDERS / DELIVERIES / CANCELLATIONS

The Customer / Buyer is responsible for assuring that the product can be lawfully imported to the destination country.

When ordering from Tech and Toys.com, the Customer / Buyer / Recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders that are shipped to countries outside the State of Kuwait may be subject to import taxes, customs duties, and fees by the destination country’s authorities. The Customer / Buyer / Recipient of an international shipment may be subject to such import taxes.

Tech and Toys have no control over these charges and cannot predict the amount. Customs policies vary from country to country. The Customer / Buyer should contact the local customs office for further information.

When customs clearance procedures are required, it can cause delays beyond the estimated Delivery Dates.

The customer / Buyer will ship the cancelled order to Tech and Toys at the same address unless there is an official authorization for Tech and Toys to ship back to his account.

Shipping and Clearing charges are non-refundable for all cancelled orders.