Terms and Conditions

RETURN / EXCHANGE POLICY

The customer has only 14 days to return or exchange the item, provided the item must be unused, in the Original Packaging, and in Resalable Condition. This includes any Accessories, “Free Gifts” or Bonus Items received along with the order.

In case, if any return request is made by the customer, then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchase amount only.

If a customer purchased an item that got defective within 24 Hours, Tech and Toys will collect and replace the item from the vendor.

If a customer purchased an item that got defective after 24 hours, Tech and Toys Customer Support Team will provide the Supplier Service Centre address to the customer.

In the case of a product purchased with a gift coupon, bundle offer, special offer, or purchased during the sales campaigns, etc. then we have the right not to accept the product return. Replacement is possible only if the customer is proving (a defect / missing part / etc) only within 14 days after the delivery.

Product damaged due to wrong usage (electrical source, water leakage, repaired with unauthorized workshop, etc.) will not be accepted under the Warranty Terms & Conditions.

Virtual products such as iTunes cards, Google Play gift cards, play station cards, gift cards, and others are excluded from the 14 days return policy.